The American Customer Satisfaction Index (ACSI) survey of users of NASA's Earth Observing System Data and Information System (EOSDIS) Distributed Active Archive Centers (DAACs) has been conducted annually since 2004. The results have provided valuable input to help the Earth Science Data and Information System (ESDIS) Project and DAACs assess current status and improve future services. See the link below for ACSI results and the archive for results since 2004. Full reports for yearly surveys are available upon request from ESDIS, NASA Goddard Space Flight Center/Code 423, 8800 Greenbelt Rd., Greenbelt, MD 20771.
- Customer Satisfaction Survey Presentation Archive
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- 2021 Customer Satisfaction Presentation
- 2020 Customer Satisfaction Presentation
- 2019 Customer Satisfaction Presentation
- 2018 Customer Satisfaction Presentation
- 2017 Customer Satisfaction Presentation
- 2016 Customer Satisfaction Presentation
- 2015 Customer Satisfaction Presentation
- 2014 Customer Satisfaction Presentation
- 2013 Customer Satisfaction Presentation
- 2012 Customer Satisfaction Presentation
- 2011 Customer Satisfaction Presentation
- 2010 Customer Satisfaction Presentation
- 2009 Customer Satisfaction Presentation
- 2008 Customer Satisfaction Presentation
- 2007 Customer Satisfaction Presentation
- 2006 Customer Satisfaction Presentation
- 2005 Customer Satisfaction Presentation
- 2004 Customer Satisfaction Presentation
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